Please take a moment to fill out our Customer Satisfaction Survey. Some questions use a grading system, from "1" to "4"; with "1" being the most negative response while "4" is the most positive response.

ARS Products

How would you rate your overall satisfaction with ARS products? (1=Very Unsatisfied, 4=Very Satisfied)

1

2

3

4

Which ARS products do you use? (Choose all that apply)

Densimeters

Extenders

Freezing

Foaling

Collection

Customer Service

Customer Service Rep. Service & Communication (1=Poor, 4=Excellent)

1

2

3

4

Customer Service Rep Product Knowledge (1=Poor, 4=Excellent)

1

2

3

4

Customer Service Rep. Followup and Resolution (1=Poor, 4=Excellent)

1

2

3

4

Technical Support

Was technical support available for your problem?

Yes

No

N/A

Technical Support Knowledge

1

2

3

4

Tech Support Satisfaction (1=Very Unsatisfied, 4=Very Satisfied)

1

2

3

4

Shipping & Delivery

How satisfied are you with the turnaround time for your order? (1=Very Dissatisfied, 4=Very Satisfied)

1

2

3

4

Product Shipment Packaging (1=Poor, 4=Excellent)

1

2

3

4

Web Site

How easy was it for you to navigate the web site? (1=Very Difficult, 4=Very Easy)

1

2

3

4

Were the product descriptions complete enough for you to make a purchase decision?

Yes

No

Were the descriptions of ARS products accurate?

Yes

No

Have you read any articles on the ARS web site?

Yes

No

Web Site articles informative?

1

2

3

4

What other article topics would you like to see?

ARS Email Update

If you receive our ARS email updates, do you find them informative?

Yes

No

Have you visited our web site, based on information received in an ARS Update?

Yes

No