Telephone Support
Animal Reproduction Systems (ARS) maintains a state-of-the-art technical support department. Our personnel have the latest equipment right in front of them so they can help find the answer to your questions. ARS Technical Support is located in Chino, California, in the Pacific time zone.

Product Support Hours
Monday - Friday • 8:30 AM to 4:30 PM
Call 1-909-393-6670 during these times.

Fax Support
Product Support can receive questions by fax at 1-909-597-3043.


E-mail Support
If you can't find the answer already on file, you can E-mail our Technical Support Department. Please include the correct product model along with a detailed description of the problem. All inquiries are answered in the order received.

Our Service Center Address
Animal Reproduction Systems
Service Department
14395 Ramona Avenue
Chino, CA  91710

For Warranty Repairs and Service
*IMPORTANT*
Have your serial number or invoice number ready before you call. We can use this number to look up your records and verify and correct any inaccuracies in your file (making sure we have the correct shipping address, etc.). Do not send any products to ARS without receiving a Return Material Authorization (RMA) number first; otherwise the shipment will be refused.  To obtain warranty repair authorization, call us at 1-909-393-6670 with the following information ready:
• The product's serial number
• Your name and address
• Your daytime voice phone number
• A description of the problem
• A copy of the original sales receipt

For Walk-in Service
You may drop off a unit in person during business hours. For faster service, call ahead of time for an RMA number. 

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